Returns and Exchanges
We sincerely hope you are happy with the items you ordered from accentsnovato.com, but if its not exactly what you thought or the size is incorrect, we will gladly accept returns and exchanges within 14 days from the day of the delivered merchandise. Tags must still be attached and please bring a copy of your receipt.
* Christmas Gift exchange policy : Exchange or Store credit 14 days after Christmas.
Please note, we cannot accept any returned merchandise that has been worn, altered, washed or that smells of smoke or perfume. We reserve the right to deny returns on any items that do not fit these qualifications. In addition, all shipping and handling charges will not be refunded.
All face masks are FINAL sales, and cannot be returned or exchanged. Gift cards are not redeemable for cash or refund, and can be used on our website, accentsnovato.com, and in our brick and mortar store, ac•cent's at 815 Grant Ave, Novato.
If you wish to make a return, either make a website order return directly to our Downtown Novato store, OR send an email immediately to email@example.com noting your invoice number, and explaining which item(s) you'd like to return as well as the reason. We will email you back promptly with an RA (Return Authorization) number. As soon as you have this RA number, ship back your unwanted items WITHIN 14 DAYS of the day you received them to:
815 Grant Ave
Please write your RA number clearly on the outside of the box for our reference. Please also include a copy of your original receipt with the item(s) you’d like to return clearly circled and noted for us regarding reason for return. Send back your items using an insured shipper, as we are not responsible for packages that we do not ship ourselves. Refunds will be credited back to the same credit card you used to make your purchase the same day we receive the return.
If you’d like to exchange an item for another size or color, please send us an email at firstname.lastname@example.org so we can hold the replacement for you until your return makes it way back to us.
Please also note, all ac•cent's shipments are checked and double checked before we send them to you to ensure that the correct styles, sizes, and colors are shipped to you. Please inspect your items carefully upon receiving them.
Thank you so much! Ginger xo